General Warranty Policy
- For Rally X Series products:
3 months warranty of latex band/12 months warranty of whole device.
- For other products:
12 months warranty, including technology support and repair service.
The period starts from the day when the parcel is sent. WeGym offers free technology support, operation suggestions and repair service during warranty.
Exceptions to Warranty
We do not offer warranty or support for products not bought from www.wegymfit.com . The user voids the warranty if she/he flashes the firmware of a device, opens the body in an attempt to fix, or otherwise uses the device in a way that is not considered as normal usage. The warranty does not extend to free repair/replacement in cases to damage to products, accidental breakage, misuse or wear and tear.
Exceptions do not mean we are not going to help you. If your items bought from www.wegymfit.com is broken/damaged by accident, we can still help you fix the problem at your cost (including shipping and fixing fees) If you are a customer with goods which appear to have a problem, please talk to us before initiating complaints with Paypal or Credit Card. Usually, there is a way for us to resolve your issue quickly and meet your satisfaction!
You must contact our support team at email@example.com.